This page explains how to remove your data from Perch, including the marketing accounts you connect such as Meta (Facebook and Instagram) Ads, Google Ads, Google Analytics 4, Google Search Console, and Google Business Profile. It sits alongside our Privacy Policy, which covers what we collect and why.
Perch is operated by Thriving Colibri Ltd. The app is hosted at perch.thrivingcolibri.ai. If anything below is unclear, or you would rather we handle a deletion for you, email hello@thrivingcolibri.ai and we will deal with it.
How Perch holds your data
When you connect a marketing platform, you authorise Perch to read that account’s reporting data so we can build your report. Perch is read-only: it never creates, edits, pauses, or deletes anything in your connected accounts. There are three things to delete, and you control all of them:
- The connection itself — the authorisation that lets Perch read a platform. For Meta, this is a single access token stored against your workspace.
- A client’s report data — the dashboards, notes, budgets, branding, and cached figures for one client.
- Your whole account — everything above, across every client.
1. Disconnect Meta (Facebook and Instagram)
You can revoke Perch’s access to your Meta ad data directly from your own Facebook settings. This is the fastest way to stop Perch reading anything further, and it works even if you can’t sign in to Perch:
- Go to Facebook → Settings & privacy → Settings → Business integrations (on some accounts this is listed as Apps and websites).
- Find Perch in the list and choose Remove.
Removing Perch there immediately invalidates the access token, so Perch can no longer read your Meta ad accounts. To also delete the stored connection record and any cached Meta figures from Perch, email hello@thrivingcolibri.ai from the address on your Perch account, or delete your account using the steps below. We will confirm once it is done.
2. Disconnect Google Ads, Analytics, Search Console, or Business Profile
You can remove any single platform from a client without deleting the whole client:
- Open the client in Perch and go to Connections.
- Remove the account with the × next to it and choose Save & apply.
Perch then stops fetching that platform’s data for that client. For most of these connections our connection provider, Composio, holds the authorisation. If you connected Google Ads or Google Business Profile by signing in to Google directly in Perch, we hold that authorisation ourselves, once for your whole Perch account. For Business Profile, Disconnect Business Profile sign-in on the Connections page deletes it from Perch straight away. For Google Ads, deleting your account (below) is what removes it from Perch. You can also remove Perch’s access at any time in your Google Account security settings, which stops the authorisation working straight away.
3. Delete a single client
Inside Perch, each client lives in its own workspace. Deleting a client removes that client’s data in one step:
- Open the client in Perch and go to Settings.
- Scroll to Delete client and confirm.
This permanently removes that client’s dashboards, reports, connections, budgets, pots, context, branding, local ranking scans, AI answers checks, and share links. It can’t be undone. A Google or Meta authorisation you gave Perch stays with your account until you delete your account or remove Perch’s access in your Google or Facebook settings.
4. Delete your whole account
To delete your entire Perch account and every client in it, email hello@thrivingcolibri.ai from the address you signed up with, with the subject “Delete my account”. We will delete or anonymise your account, your connections (including any stored Meta or Google authorisation), and your report data within a reasonable period, and confirm when it is done. Some records, such as billing history, may be kept only for as long as the law requires.
Questions
For anything about your data or these steps, contact us:
Thriving Colibri Ltd
68 Filton Road, Bristol, BS7 0PB, United Kingdom
Email: hello@thrivingcolibri.ai
Your full rights, including access, correction, and erasure under UK GDPR, are set out in our Privacy Policy.